FC (the “Company”), the operator of this online casino website, https://www.fachai.net (“Website”), strives to endorse responsible gaming as well as improving prevention and avoidance of excessive gaming. This Responsible Gambling Policy sets out not only the Company’s commitments but also your responsibility to promote responsible gambling practices and minimize the negative effects of excessive gaming.
Capitalized terms used herein but not defined in this Responsible Gaming Policy will have the meanings ascribed to them in the Website Terms and Conditions, as available at www.fachai.net/legal/term-of-use and which are incorporated by reference into this Responsible Gaming Policy.
We are committed to ensuring that you enjoy your gaming experience on our Website while remaining fully aware of the social and financial effects associated with excessive gaming. We offer and promote our skill games as an enjoyable entertainment activity and believe that gaming can remain this way only if you play responsibly and stay in control. This game involves an element of financial risk and may be addictive. Please play responsibly and at your own risk.
If you choose to play on our Website, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems associated with excessive gaming can occur:
The Company adopts a stringent policy against underage Users (i.e. Users aged under 21 years). To diminish the chance of false/undesired purchases and the possibility of the Website acting as a source of distraction to those pursuing basic or undergraduate education, we ask for identification and documentation if we suspect a User is under 21 years. The accounts of any Users identified to be underage and playing on the Website will be deactivated or deleted immediately.
Although we dedicate a significant amount of time and resources to ensure there are no minors playing on the Website, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians. Provided below are a few tips that you can follow in order to ensure that minors, such as your children do not game on our Website:
You can close your account at any time for any reason by simply contacting our Support Team at firstname.lastname@example.org Please note that an account closed under our standard account closure mechanism can be reopened at any time by contacting our Support Team. However, if you feel you are at risk of developing an unhealthy addiction to gaming or believe you currently have an unhealthy addiction to gaming, we would advise that you consider self-exclusion – an explanation of self-exclusion is outlined in the below section (self-exclusion).
We offer a self-exclusion facility to help you if you feel that your gaming is affecting you negatively and you want assistance to help stop. At your request, we will prevent you from using your account for a specific period, as determined by you.
Should you wish to self-exclude yourself from using your account, you may contact our Support Team at email@example.com to request this. You will receive an email from the Support Team upon the self-exclusion request being operationalized on your User Account.
Once the period has lapsed, your account will be reopened. Please note that any self-exclusion request granted is irreversible for the duration of the time for which it was originally operationalized.
Entering into self-exclusion is a joint commitment from us and you. We will take reasonable steps to prevent you from re-opening your Account or opening new accounts with us. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts on our Website. You have the option to restrict yourself from the marketing emails and included yourself in the Do Not Disturb list by sending us an email at firstname.lastname@example.org
The Company may at its discretion, temporarily place a block on your access to your User Account in case it detects any abnormal or unusual activity such as extremely large and frequent purchases of Play Money being made on your User Account Website. In such instances, the Company shall also communicate with you to make you aware of the potential financial implications of your activities. You will receive an email from the Support Team upon the Company placing any blocks on your User Account.
The Company may also place a temporary block on your User Account in the event the User’s Know Your Customer (KYC) information has not been provided to the Company or is outdated until you provide appropriate documentation to the Company in order for the Company to verify your KYC details.
Please note that any self-exclusion/block/closure placed by the Company will apply to your User Account as a whole and that you will be prevented from playing any and all games available on the Website during any self-exclusion/blockage/closure period.
You will be automatically unregistered from any tournaments that begin after your User Account is self-excluded/blocked/closed. In addition, you will not receive any marketing emails or newsletters from us regarding the Website for the period of self-exclusion/blockage/closure.
By default, the company permits users to deposit a min of PHP 200 & max of PHP 200,000/- in aggregate, over a period of 24hrs. in the event you wish to modify your deposit limits. You may do so using the Responsible Gaming Self Limitation tool.
In case you have any queries or require any clarifications regarding this Responsible Gaming Policy, you can contact us through the following channels:
Live chat: https://www.fachai.net
Phone Helpline: https://www.fachai.net
FC strives to assist a player who requests help and support for potential negative effects of gaming through several means. Users may contact us on email@example.com to get assistance on restricting their spartan account.
If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please view the following questions:
If your answer to the above questions is “YES”, we encourage you to send an email firstname.lastname@example.org and we will get back to you as quickly as possible.
Identify and reduce the risks
If you choose to play online, some general guidelines can help make your playing experience safer and reduce the risk of problems occurring.
We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by contacting support.
You may set limits for
Any player who has provided dishonest or inaccurate information regarding his/her true age may have all winnings forfeited.