Question 1

DO I HAVE TO PAY TAX ON WINNINGS FROM MY BETS?

Accepted Answer

FACHAI does not impose any fees on its users. However, local tax authorities in your country might have laws in place regarding either winnings from betting specifically or capital gains in general, which stipulate that you’re required to pay tax on your winnings.

Please note that it’s your responsibility to ensure that you comply with the tax regulations in your country with regard to any winnings or the funds you withdraw.

Question 2

IS FACHAI AVAILABLE IN MY COUNTRY?

Accepted Answer

Our website is configured in such a way that it can only be accessed from countries where gambling is legal. Please note that you can only use our site in accordance with the laws of the country that you play from. It is your responsibility to ensure that you abide by the laws of your country when using FACHAI.

Question 3

I MADE A DEPOSIT, BUT THE FUNDS HAVEN’T BEEN CREDITED TO MY ACCOUNT?

Accepted Answer

At FACHAI, we do everything we can to make banking operations as quick and simple as possible. However, sometimes there are variations in the time it takes to process a deposit. These occur due to the payment methods themselves and, unfortunately, we have no control over this.

Different payment methods have different withdrawal and deposit speeds:
  •	When using eWallets, funds are usually credited to your account almost immediately, the maximum processing time for this deposit method being 15 minutes. 
  •	Deposits made using cryptocurrencies or debit cards and credit cards can take up to 24 hours to process.
If over 24 hours have passed since you made your deposit and your balance still hasn’t been topped up, please contact our customer support team with a proof of payment. We’ll do our absolute best to solve this issue for you.

Question 4

WHY HAS MY WITHDRAWAL REQUEST BEEN REJECTED?

Accepted Answer

There are various reasons why a withdrawal request can be rejected. In the vast majority of cases, withdrawals are rejected by payment providers.

In order to minimize the chances of your request being rejected, please make sure you use the same payment method both to withdraw and to deposit your funds. Also, make sure you’ve provided all the information required to make a withdrawal via the chosen method and that the information is accurate and correct. If none of the above works, try clearing your browser’s cache and cookies, then log back into your account.

If none of the above helps, please contact our support team so they can help you solve your problem.

Question 5

HOW LONG DOES IT TAKE TO WITHDRAW FUNDS?

Accepted Answer

Since transactions are handled solely by payment providers, withdrawal times vary depending on your chosen payment method.

If you're using an eWallet, we try to process all withdrawal requests within 12 hours. After that, the funds should appear in your account instantly. If you’re using a credit or debit card, on the other hand, withdrawals can take up to 7 business days. Cryptocurrency withdrawals are faster and usually take less than 24 hours.

Question 6

CAN I CANCEL A WITHDRAWAL?

Accepted Answer

You cannot cancel a withdrawal if it’s already been approved by us. However, if your withdrawal request is still pending, you can contact our customer support team and request that they cancel the withdrawal.

Question 7

CAN I MAKE A DEPOSIT WITH SOMEONE ELSE’S CARD OR EWALLET?

Accepted Answer

It’s prohibited to make a deposit to your account from someone else’s means of payment. Please make deposits only from payment accounts which are registered in the name of the FACHAI account holder.

In cases it is deemed necessary, funds may be returned to the account used to make the deposit without prior warning.

Question 8

CAN I GET A NO DEPOSIT BONUS?

Accepted Answer

All bonuses available on FACHAI are those listed on the Promotions page. You cannot get any bonuses that are not listed there.

Question 9

DO YOU HAVE UNANSWERED QUESTIONS?

Accepted Answer

If you have any questions left unanswered, do not hesitate to contact our customer support center. You can reach it using the Live Chat or the Email option. Once we have your inquiry, we will try to reply to you as soon as possible.

AE